Last updated: 28 February 2026 · Effective immediately
In these Terms of Service ("Terms") the following expressions have the meanings set out below:
These Terms apply to every use of the Services, whether Free Tier or Paid Tier. Where specific sections apply only to one tier, this is stated. Additional rules may apply to community features, promotional campaigns, or the partner programme; where they conflict, those specific rules prevail.
Connect Hosting provides game server hosting, including but not limited to BeamMP, Minecraft, Rust, and other supported titles. Our services include:
We reserve the right to modify, discontinue, or add services at any time. We will provide reasonable notice of material changes to Paid Tier Services where possible. Free Tier Services may be modified, reduced, or discontinued at any time without prior notice.
The Services are divided into two tiers. The tier applicable to your server determines which terms apply. Where a provision in these Terms applies to both tiers, it is stated without qualification. Where it applies only to one tier, the tier is specified.
Free Tier Services are provided with limited resources (e.g., limited RAM, player slots, and storage). Free Tier Services are provided entirely at our discretion and may be subject to additional restrictions, including but not limited to activity requirements, Discord membership requirements, and fair use limits.
Paid Tier Services are provided with the resources specified in your selected plan. Paid Tier Services are governed by the payment terms in Section 8 and are subject to the service levels described in Section 13.
The following terms apply specifically to Free Tier Services. By using a Free Tier server, you agree to these additional conditions.
Free Tier Services are provided "as is" and "as available" without any warranty, guarantee, or service level commitment whatsoever. Free Tier Services are a privilege, not a right. We provide them voluntarily and may withdraw them at any time, for any reason, or for no reason, without liability to you.
Free Tier Services carry no uptime guarantee, no performance guarantee, and no availability commitment. We do not guarantee that your free server will be available at any particular time, that it will perform to any particular standard, or that it will remain operational for any minimum duration. Downtime, degraded performance, service interruptions, and outages may occur at any time without notice.
By using Free Tier Services, you acknowledge and agree that we reserve the right to display In-Server Communications on your free server, including but not limited to:
These communications may appear in server chat, the message of the day, loading screens, server names/descriptions in the server browser, or any other in-game communication channel. You may not disable, circumvent, obscure, or remove these communications. Attempting to do so is a violation of these Terms and may result in immediate termination of your free server.
We may suspend or terminate any Free Tier server at any time, without notice, without reason, and without liability to you. Reasons for termination may include, but are not limited to:
Upon termination of a Free Tier server, all data associated with that server (including world files, configurations, mods, and backups) may be permanently and irreversibly deleted without prior notice. We are under no obligation to provide a grace period, export facility, or backup of any kind.
Free Tier Services are subject to a fair use policy. You must not:
We reserve the right to determine what constitutes fair use at our sole discretion. Violations may result in immediate suspension or permanent loss of Free Tier eligibility.
To the maximum extent permitted by law, Connect Hosting accepts no liability whatsoever in connection with Free Tier Services, including but not limited to liability for data loss, service interruption, downtime, degraded performance, server deletion, or any direct, indirect, incidental, special, consequential, or exemplary damages of any kind. Your sole remedy for dissatisfaction with Free Tier Services is to stop using them.
You may upgrade from Free Tier to Paid Tier at any time through our checkout process. Upon upgrading, your server will be subject to Paid Tier terms (Sections 8, 9, and 13) going forward. We do not guarantee that data or configuration from a Free Tier server will be preserved during an upgrade, although we will make reasonable efforts to do so.
The following terms apply to Paid Tier Services only.
All prices are displayed in your selected currency (GBP, USD, EUR, or AUD) and include any applicable UK VAT unless stated otherwise. Services are prepaid. We reserve the right to change pricing at any time. Price changes do not affect existing active subscriptions until renewal.
We accept payment via Stripe (credit/debit cards) and PayPal. All payments are processed securely by our third-party payment providers. We do not store your full card details. We may add or remove payment methods at any time.
Services are billed on a recurring basis (monthly by default). Subscriptions automatically renew unless cancelled before the renewal date. We will send renewal reminders before your billing date. You are responsible for cancelling any active PayPal automatic payments if you wish to stop renewals.
If a payment fails, we will attempt to notify you and retry. If payment remains outstanding after our dunning period (typically 7 days), your service may be suspended. Continued non-payment may result in termination and data deletion.
Account credit balances are non-transferable and non-withdrawable to external accounts. Credit balances do not accrue interest and expire if your account is terminated for breach of these Terms.
If you are a consumer, you have 14 days to withdraw from this Agreement without giving any reason. However, you expressly request immediate performance of the digital service; therefore, once server provisioning begins you lose the right to withdraw under regulation 34(1) of the UK Consumer Contracts Regulations 2013.
You may cancel any new Paid Tier service within 72 hours of the initial order for a full refund to your original payment method. This guarantee applies only to first-time purchases of a given service and does not apply to renewals, upgrades, or additional services. To request a refund, contact [email protected].
Renewal charges are non-refundable. It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue. We send reminder emails before renewal; failure to read them does not entitle you to a refund.
Filing a chargeback or payment dispute instead of contacting our support team constitutes a breach of these Terms. Upon notification of a chargeback, we may immediately suspend your services and pursue recovery of the disputed amount plus any chargeback fees imposed by the payment processor. Fraudulent chargebacks may be reported to anti-fraud networks and, where appropriate, law enforcement.
This Acceptable Use Policy ("AUP") applies to all Services, both Free Tier and Paid Tier. You must use the Services in compliance with all applicable laws. You agree not to use our services to:
Only one free-tier server is permitted per individual or network. Any abuse, including use of leaked or pirated mods/plugins, will result in immediate suspension and permanent loss of free-tier eligibility.
Violation of this policy may result in immediate suspension or termination without refund. We reserve the right to determine what constitutes a violation at our sole discretion. We are not required to provide prior warning before taking enforcement action, although we may choose to do so for minor or first-time infractions at our discretion.
All software, branding, website content, and documentation provided by Connect Hosting remain our property or that of our licensors. You receive a non-exclusive, non-transferable licence to use them solely for the purpose of accessing the Services. This licence is automatically revoked upon termination of your account or services.
Content you upload to your server (mods, maps, configs, world files) remains your property or the property of its respective creators. You are solely responsible for ensuring you have the legal right to use, distribute, and host any content on your server. You grant us a limited licence to host, store, transmit, and display your content solely for the purpose of providing the Services.
We respect intellectual property rights and expect our customers to do the same. If you believe that content hosted on our platform infringes your copyright, you may submit a takedown notice to:
Your notice must include:
Upon receipt of a valid takedown notice, we may remove or disable access to the allegedly infringing material and notify the account holder. Repeat infringers may have their accounts and services terminated permanently.
When installing mods, maps, or plugins from our community repository or any third-party source, you accept sole responsibility for ensuring that the content is legitimately obtained and that you comply with any applicable licence terms. We do not vet, endorse, or guarantee the legality of third-party content. If we receive a valid takedown or infringement claim regarding content on your server, we may remove it or suspend your server without prior notice.
For Paid Tier Services, we aim to provide 99% annual uptime. Scheduled maintenance and events outside our reasonable control are excluded, including:
Where possible, maintenance is performed during off-peak hours with prior notice sent to your account email. The 99% uptime target is an objective, not a guarantee. Failure to meet this target does not entitle you to compensation unless a separate SLA agreement has been executed.
Free Tier Services carry no uptime commitment whatsoever. See Section 7.2.
We may suspend or terminate Services immediately if you:
For Free Tier Services, we additionally reserve the right to terminate for any reason or no reason as set out in Section 7.4.
You may cancel your Paid Tier services at any time via your dashboard. Cancellation takes effect at the end of your current billing period. No partial refunds are given for unused time within a billing cycle. You may delete your Free Tier server at any time via the dashboard.
Upon termination, regardless of the reason:
Each plan has allocated resources (CPU, RAM, disk space). "Unlimited" features on any plan are subject to fair use — resources must be used for legitimate game server operations (maps, mods, backups, configs). We reserve the right to contact you if usage significantly exceeds normal patterns for your plan tier.
We do not guarantee specific performance levels on shared infrastructure. If your server consistently requires more resources than allocated, we may recommend an upgrade, throttle resource usage, or, in extreme cases, suspend the server to protect other customers.
If you participate in our partner/reseller programme, additional terms apply. Partners must not misrepresent their relationship with Connect Hosting. We may revoke partner status at any time for any reason.
Our affiliate programme allows you to earn commission on referred sales. Affiliates must not use misleading advertising, spam, or any deceptive methods to generate referrals. We reserve the right to void commissions and terminate affiliate accounts for policy violations. Minimum withdrawal thresholds apply.
Except as expressly set out in these Terms:
Free Tier Services are provided with no warranties of any kind, express or implied. See Section 7.
Nothing in these Terms limits or excludes liability for:
Subject to Section 19.1, for Paid Tier Services, our total aggregate liability arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of (a) the total amount paid by you to Connect Hosting in the 12 months preceding the event giving rise to the claim, or (b) £50.
Subject to Section 19.1, for Free Tier Services, our total aggregate liability is limited to zero (£0). You use Free Tier Services entirely at your own risk. We have no obligation to compensate you for any loss or damage arising from or connected to your use of Free Tier Services.
Subject to Section 19.1, we are not liable for any:
The above limits apply equally to our employees, directors, officers, agents, and subcontractors.
You agree to indemnify, defend, and hold harmless Connect Hosting, its directors, officers, employees, agents, and subcontractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or in connection with:
Your use of our services is also governed by our Privacy Policy and Cookie Policy. By using our services, you consent to the collection and use of data as described in those policies.
We may modify these Terms at any time to reflect changes in law, technology, our services, or business practice. Changes take effect as follows:
This Agreement and any dispute arising out of it are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any competent jurisdiction. Nothing in these Terms affects your statutory rights as a consumer under mandatory applicable law.
Connect Hosting Customer Support: